Troubleshooting the blog
This page lists what can go wrong when you open the Onflow Ads blog at blogs.onflowads.com, search it, read a post, share a post or follow the blog in a feed reader. Find the message you see, or the thing that is not working, and follow the fix under it.
Problems with the subscribe box, the blog's emails, unsubscribing and comments are on Troubleshooting blog emails and comments.
Opening the blog or one of its pages​
These cards cover a blog page that does not open, opens somewhere else, or looks different from what you expected. Nothing on the blog needs an account, so none of them is about your plan.
"The blog is taking a moment"​
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Where you see it:
On any blog page, in place of the page you asked for. Under the title is the line "It could not be loaded just now. Please try again in a minute." and the button Go to Onflow Ads.
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Plans affected:
Every plan, and readers without an account.
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Why it happens:
The blog could not show its posts at that moment. Nothing was saved or changed.
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How to fix it:
Wait a minute and reload the page. If the message came after you pressed Unsubscribe, your address is still subscribed: open the email again later and press its link once more. If the message stays, open
https://onflowads.com/supportand tell the team the address of the page and the time.
"Page not found" on the blog​
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Where you see it:
On a blog page, with the line "There is no page at this address. It may have moved, or the link may be mistyped." and the button See the latest posts.
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Plans affected:
Every plan, and readers without an account.
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Why it happens:
The blog has no page at the address you opened. The usual causes are a mistyped link, or a link that lost its last characters when it was copied. A post that is not public, a page number past the last page, and a section, topic or author with no public post give the same page. So do a guessed feed address and an unsubscribe link that was cut short.
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How to fix it:
Press See the latest posts, or search the blog for the post's title. For the feed, use
blogs.onflowads.com/rss.xml. For an unsubscribe link, open the email again and press the link there instead of a copied one.
"This post is no longer available"​
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Where you see it:
On a blog page, with the line "It was taken down. The latest posts are one click away." and the button See the latest posts.
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Plans affected:
Every plan, and readers without an account.
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Why it happens:
The post was published once and has since been removed for good. Its comments were removed with it.
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How to fix it:
Nothing brings the post back. Press See the latest posts, or search the blog for the subject to find a newer post about it.
The address in the address bar changes by itself on the blog​
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Where you see it:
In your browser's address bar, right after you open a blog link. No message is shown.
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Plans affected:
Every plan, and readers without an account.
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Why it happens:
Every blog page has one correct address, and the blog takes you to it. An address that starts
onflowads.com/blogleads to the same page onblogs.onflowads.com. A post that moved leads from its old address to its new one. Capital letters and a slash at the end are corrected. An address of the main website typed on the blog leads toonflowads.com. -
How to fix it:
Nothing is wrong. Bookmark or share the address you land on.
The blog shows Sign in although you are signed in on Onflow Ads​
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Where you see it:
In the top bar of every blog page, which shows Sign in and Get started. On a phone the bar shows Get started and the menu button.
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Plans affected:
Every plan, and readers without an account.
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Why it happens:
You sign in on
onflowads.com. The blog is at a different address and does not use your sign-in, because nothing on the blog needs an account. You are still signed in on the main website. -
How to fix it:
You do not need to do anything. Press any link to the main website in the bar or the footer and you are back on
onflowads.com, signed in. You do not need to type your password again.
There is no Help button or chat on the blog​
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Where you see it:
On every blog page. The Help button you know from the main website is not there.
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Plans affected:
Every plan, and readers without an account.
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Why it happens:
Blog pages are made without the Help button and the support chat. Nothing is broken.
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How to fix it:
Open
https://onflowads.com/support, which opens the support chat for anyone, signed in or not. You can also press Contact in the blog's footer. The support link explains what happens when you follow that address.
A picture or file in a blog post does not load​
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Where you see it:
Inside a post: an empty frame or a broken-picture icon where a picture should be, or a file link that does not open.
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Plans affected:
Every plan, and readers without an account.
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Why it happens:
The picture or file was removed from the blog, or it could not be shown at that moment. The rest of the post is not affected.
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How to fix it:
Wait a minute and reload the page. If one picture or file stays broken, open
https://onflowads.com/supportand tell the team the address of the post and which picture or file it is.
Parts of the blog are missing because scripts are off​
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Where you see it:
On any blog page. In place of the subscribe form you read "Scripts are off in this browser, so the form cannot be sent. The RSS feed carries every new post." In place of the comment form you read "Scripts are off in this browser, so a comment cannot be sent."
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Plans affected:
Every plan, and readers without an account.
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Why it happens:
Your browser, or an extension in it, does not run scripts on the blog. Reading still works in full: posts, the contents list, links, search and the numbered pages. Hidden are the subscribe form, Copy link, Copy the address, "Was this post helpful?", the comment form and Reply. A video becomes a plain link to the video's own site.
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How to fix it:
Allow scripts for
blogs.onflowads.comin your browser's settings, or pause the extension for the blog, then reload the page. If you prefer to keep scripts off, follow the blog in a feed reader instead: see Following the blog in a feed reader.
Searching the blog​
These cards cover the blog's own search: the box in the blog's bar and the larger box on the Search page. Search looks through public posts only.
Signed out — a blog search that found nothing The Search page when no post matches. 1 Your words stay in the box, so you can change them and press Search again. 2 The note that appears when no post has every word: try fewer or different words, or press See the latest posts. The page looks the same whether or not you have an account.
"Type a word or two about what you are looking for."​
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Where you see it:
On the blog's Search page, under the search box.
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Plans affected:
Every plan, and readers without an account.
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Why it happens:
The search box was sent with nothing in it, or you opened the Search page directly.
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How to fix it:
Type one or two words in the box and press Search.
"Nothing found for" your search words​
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Where you see it:
On the blog's Search page. The note names the words you typed, and under it are the line "Try fewer or different words." and the button See the latest posts.
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Plans affected:
Every plan, and readers without an account.
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Why it happens:
No public post contains every word you typed. Search matches whole words, and all of them must be in the post. Part of a word finds a post only when a post's title contains exactly what you typed.
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How to fix it:
- Use fewer words: one or two that the post is sure to contain.
- Type whole words and check the spelling.
- If that finds nothing, press See the latest posts or pick a section in the blog's bar and browse.
"Too many attempts. Please wait a minute and try again." in place of the search results​
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Where you see it:
In the browser tab, after you search the blog. The page is replaced by a line of plain text that contains this sentence, with no blog design around it.
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Plans affected:
Every plan, and readers without an account.
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Why it happens:
A great many searches arrived in a short time, so that one search was not run. Nothing is locked beyond a short wait.
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How to fix it:
Wait as the message says, press your browser's back button, and search again.
A long blog search finds less than you expected​
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Where you see it:
On the blog's Search page, after you type or paste a long sentence into a search box. No message is shown.
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Plans affected:
Every plan, and readers without an account.
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Why it happens:
A very long search is cut to its first part, and only that part is searched. Every word that is left must also be in a post, so a full sentence rarely matches.
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How to fix it:
Search for a few key words, not a sentence. A post's title, or two words from it, works best.
Reading a blog post​
These cards cover parts of a post that look missing or do not respond. Most of them are choices the blog or the writer made for that post, and the text of the post is complete in every case.
There is no contents list on a blog post, or On this page looks closed​
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Where you see it:
At the top of a post. Either a closed bar titled On this page sits above the text, or the post has no contents list at all.
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Plans affected:
Every plan, and readers without an account.
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Why it happens:
On a phone, a tablet or a narrow window the contents list is a bar that starts closed. On a wide screen it is a column on the left. A post with fewer than two main headings has no list, and a writer can leave the list out of a post.
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How to fix it:
Tap On this page to open the list, then tap a heading to jump to it. The list closes again after you jump. When a post has no list, nothing is missing from the post itself.
A video in a blog post does not start in the page​
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Where you see it:
Inside a post. Pressing the play button labeled "Play video: the video's title" opens the video's own site in a new tab, or a video file shows the link Download the video.
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Plans affected:
Every plan, and readers without an account.
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Why it happens:
Scripts or the video player are blocked in your browser, so the blog falls back to a plain link. For a video file, your browser cannot play that kind of file.
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How to fix it:
Watch the video in the new tab. To play it inside the post, pause your content blocker for the page, reload, and press play again. For a video file, press Download the video and open it on your device.
An embedded Telegram post shows only "Read this post on Telegram"​
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Where you see it:
Inside a blog post, where the writer placed a post from Telegram. You see the link and no preview above it.
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Plans affected:
Every plan, and readers without an account.
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Why it happens:
The preview of the Telegram post did not load. A content blocker can stop it, and so can a network from which Telegram cannot be reached.
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How to fix it:
Press Read this post on Telegram to open the post in Telegram. To see the preview in the page, pause your content blocker for the blog and reload.
There is no view count or comment count under a blog post's title​
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Where you see it:
In the line of facts under a post's title, next to "Published" and the reading time.
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Plans affected:
Every plan, and readers without an account.
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Why it happens:
The blog decides whether posts show a view count, and it can leave it off. The link that counts the comments appears only when the post has comments that are shown on the page.
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How to fix it:
Nothing is wrong and there is nothing to change. Scroll to the end of the post to see whether it has a comments section.
Yes and No are greyed out, or "Was this post helpful?" is missing​
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Where you see it:
At the end of a post. Either both buttons are grey beside the line "Thank you for telling us.", or the question is not there at all.
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Plans affected:
Every plan, and readers without an account.
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Why it happens:
Grey buttons mean this browser already answered for this post, and an answer cannot be changed. The question is missing when the blog has switched it off, or when scripts are off in your browser.
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How to fix it:
You do not need to do anything: your earlier answer stands. To say more about a post, leave a comment when the post has comments, or press Contact in the blog's footer.
Sharing a blog post​
These cards cover the Share row at the end of a post and the buttons that copy an address. If a button fails, you can always share a post by copying its address from the address bar.
"Could not copy"​
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Where you see it:
On the button you pressed, for a moment: Copy link at the end of a post, Copy on a sample of text inside a post, or Copy the address on the feed's page.
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Plans affected:
Every plan, and readers without an account.
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Why it happens:
Your browser did not let the page put text on the clipboard. Nothing was copied.
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How to fix it:
Copy by hand. For a post, select the address in the address bar and copy it. On the feed's page, tap the address field, which selects the whole address, then copy it. For a sample of text, select it yourself and copy it.
A share button, or the whole Share row, is missing from a blog post​
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Where you see it:
At the end of a post, where the Share row usually offers X, Facebook, LinkedIn, Telegram, WhatsApp, Email and Copy link.
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Plans affected:
Every plan, and readers without an account.
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Why it happens:
The blog chooses which of these buttons appear and can leave the row out. Copy link is also hidden when scripts are off in your browser.
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How to fix it:
Copy the post's address from the address bar and paste it where you want to share it. A link to a post works for everyone, with or without an account.
The Email share button does nothing​
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Where you see it:
In the Share row at the end of a post, after you press Email.
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Plans affected:
Every plan, and readers without an account.
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Why it happens:
Email opens the mail app of your device with the post's title and address filled in. A device with no mail app set up has nothing to open.
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How to fix it:
Press Copy link, open your email in the browser, and paste the address into a new message.
Following the blog in a feed reader​
These cards cover the blog's feed: the address a feed reader app follows to collect new posts by itself. The feed of the whole blog is at blogs.onflowads.com/rss.xml.
The feed's address opens a web page instead of a feed​
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Where you see it:
In a browser tab, when you open the feed's address or press RSS feed in the blog's footer. The page is headed "Follow the blog in a feed reader".
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Plans affected:
Every plan, and readers without an account.
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Why it happens:
Nothing is wrong. When a person opens the feed's address, the blog shows a page that explains the feed and gives its address. A feed reader app that uses the same address gets the feed.
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How to fix it:
Press Copy the address, open your feed reader, choose to add a feed, and paste the address.
The second feed address shows a page of plain text​
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Where you see it:
In a browser tab, when you open
blogs.onflowads.com/feed.json. -
Plans affected:
Every plan, and readers without an account.
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Why it happens:
This is a second feed address, for apps that ask for the newer feed format. It is meant for apps only, so the blog has no page to show a person there.
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How to fix it:
Give that address to a feed reader that accepts the newer format, or use
blogs.onflowads.com/rss.xml, which every feed reader accepts.
"Not found." when adding a section's feed​
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Where you see it:
In your feed reader when it tries to add the feed of one section, or as two words of plain text in a browser tab at that address.
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Plans affected:
Every plan, and readers without an account.
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Why it happens:
The section's name in the address is wrong, or that section has no public post at the moment.
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How to fix it:
- Open the section's page on the blog by pressing the section in the blog's bar.
- In the address bar, add a slash and the words "rss.xml" to the end of the address, and open it. The page for that section's feed opens.
- Press Copy the address and paste it into your feed reader.
If the section has no page on the blog, follow the whole blog with
blogs.onflowads.com/rss.xml.
A new post is not in your feed reader yet, or an older post dropped out​
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Where you see it:
In your feed reader app. The blog shows a post that the app does not list, or a post you saw before is no longer in the app's list.
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Plans affected:
Every plan, and readers without an account.
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Why it happens:
A feed reader collects new posts on its own schedule, so a post can reach it some time after it is published. The feed lists only the newest posts, so older ones leave it as new ones arrive. Nothing is lost: every post stays on the blog.
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How to fix it:
Refresh the feed in your reader later. Read older posts on the blog itself.
A post on the blog never shows in your feed reader​
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Where you see it:
In your feed reader app, which stays without a post that you can read on the blog.
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Plans affected:
Every plan, and readers without an account.
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Why it happens:
The blog can leave a post out of the feed. Your feed reader and the feed's address are working as they should.
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How to fix it:
Read the post on the blog. You do not need to add the feed again.
The feed shows only a summary of each post​
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Where you see it:
In your feed reader app, where each post is a short summary and not the full text.
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Plans affected:
Every plan, and readers without an account.
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Why it happens:
The blog chooses whether the feed carries the full text of a post or a summary of it. Some feed readers also shorten posts by their own settings.
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How to fix it:
Open the post from your feed reader to read it in full on the blog.
"Nothing here yet" on the page at the feed's address​
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Where you see it:
In a browser tab at the feed's address, under the feed's address field. The note continues "No post has been published in this part of the blog yet." and has the button See the latest posts.
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Plans affected:
Every plan, and readers without an account.
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Why it happens:
The blog has no public post to list on that page at the moment. The feed's address itself is correct.
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How to fix it:
You can still copy the address and add it to your feed reader, which will collect posts once they are published. Look at the blog again later.
Still stuck?​
If no card above fits, contact the support team. The blog has no Help button, so open https://onflowads.com/support, which opens the support chat for anyone, signed in or not, or press Contact in the blog's footer.
Send these details so the team can find the problem quickly:
- What you were doing, for example searching, opening a post or adding the feed.
- The exact message you saw, word for word.
- The address of the blog page, copied from the address bar.
- The date and time it happened.
- For an email problem, the address you subscribed with.
Never send a password. Nobody on the team needs it to help with the blog.
Help and support overview describes every way to reach the team. For the subscribe box, the blog's emails and comments, see Troubleshooting blog emails and comments.